Dustin Luke Kay

Technical recruiting case studies

I’m Dustin Luke Kay, a technical recruiting and talent acquisition leader. I’ve led recruiting teams and worked directly on specialized searches in enterprise technology, medical devices, and IT infrastructure. I partner with hiring leaders to define what a role needs, map the talent market, and engage experienced candidates who may not be actively looking.

At JDA TSG, I directed recruiting for Microsoft’s Premier Field Engineering program and delivered a proof-of-concept hire for Intuit. At Inogen, I coached three recruiters and two sourcers while supporting 78 open requisitions across six business functions. At Accenture, I delivered 172 hires in the first two quarters of 2015, including 26 in a single month.

The case studies below show how I take a specialized search from intake to onboarding, prioritize competing hiring needs, and build pipelines for hard-to-fill technical roles.

Dustin Luke Kay’s professional banner with an executive portrait, Navy portrait, and Dallas skyline
Dustin Luke Kay professional banner

JDA TSG: Delivering Intuit’s proof-of-concept hire

As Director of Talent Acquisition at JDA TSG, a Microsoft Premier Partner, I led national recruiting for specialized technology, engineering, and consulting roles. My work included Microsoft’s Premier Field Engineering program and enterprise recruiting for clients including the NFL and Intuit.

Directing talent acquisition for Microsoft Premier Field Engineering

I led nationwide recruiting supporting Microsoft’s Premier Field Engineering (PFE) program and managed recruiting teams in India. I worked with hiring and client leaders to identify engineers and consultants who could apply their technical expertise in enterprise client environments.

Search intake covered both technical depth and client-facing delivery. I used those requirements to guide market mapping, passive candidate outreach, and assessment across engineering and consulting searches.

Intuit proof-of-concept hire

Executive leadership selected me to deliver a specialized hire for Intuit. The search was a proof of concept: a successful placement would give the client a concrete example of JDA TSG’s ability to deliver hard-to-find technical talent and give our team a basis for discussing additional work.

What I owned from intake to onboarding

What we delivered

We filled the role. The completed hire gave JDA TSG a specific delivery example to bring into conversations about expanding the Intuit relationship.

Inogen: Leading medical-device recruiting across six functions

I joined Inogen after a former PennyMac talent acquisition executive recruited me to help strengthen hiring during a period of organizational growth. I supported 78 open requisitions across R&D, Finance, Engineering, Medical, HR, and IT, and provided daily direction and coaching to three recruiters and two sourcers.

Overseeing IT recruiting at Inogen

I oversaw all IT recruiting within my talent acquisition remit. I worked with IT hiring leaders to clarify requirements and agree on which searches needed attention first. I coordinated recruiter and sourcer workloads across IT, engineering, R&D, and other functions as priorities shifted. The 78 open requisitions spanned all six functions.

Setting priorities across technical and corporate hiring

With six functions drawing on the same recruiting team, I partnered with business and HR leaders to identify which vacancies needed attention first and where to assign recruiting capacity. I worked with the Senior Director of Talent Acquisition on strategy, workload management, onboarding, and team development while keeping critical searches moving.

Where I stayed hands-on

I coached recruiters and sourcers on their searches, contributed to strategic sourcing, and helped build talent pipelines for specialized roles. The work required balancing hiring speed with the requirements of a regulated medical-device business. That meant keeping the qualifications needed for each search in view as hiring priorities shifted.

Scope of responsibility: 78 open requisitions, six business functions, and daily coaching for five recruiting and sourcing professionals.

Accenture: Delivering 172 hires in two quarters

As a Senior Technical Recruiter supporting Accenture’s Outsourcing Growth Platform, I recruited for business process, infrastructure, and application outsourcing initiatives across U.S. and international markets. I managed one of the larger recruiting workloads in Infrastructure Services, where the work ranged from specialized engineering searches to high-volume technical hiring.

Leading IT hiring for Software Utility Services

I ran recruiting for Accenture’s Software Utility Services program and handled its IT hiring. I worked with hiring leaders to turn requirements for application, infrastructure, and support positions into search criteria that recruiters and interviewers could use consistently.

The technical roles I recruited

My searches included solution architects, delivery account managers, network and telecom engineers, systems and database administrators, project and program managers, and Tier 2/3 technical support professionals. I partnered with hiring leaders to clarify which technologies candidates needed to have worked with directly and what they would own after joining.

How I managed the full recruiting cycle

I translated technical requirements into targeted sourcing strategies, reached out to passive candidates, and managed qualification, interviews, assessments, compensation discussions, and reference and employment verification. That gave hiring teams a consistent way to evaluate candidates across a wide range of roles.

Results and recognition

I delivered 172 hires in the first two quarters of 2015, including 26 in a single month. Accenture recognized me as a top recruiter and featured me in its September 2015 Recruiting Spotlight.

Accenture’s September 2015 Recruiting Spotlight featuring Dustin Luke Kay and naming the Software Utility Services team
Accenture Recruiting Spotlight, September 2015

How I run technical recruiting searches

Turn hiring requirements into a search plan

I start with what the person will own after joining. With the hiring manager, I identify which skills require direct experience, which can transfer from a related role, and how we’ll evaluate them. For infrastructure hiring, that can mean distinguishing someone who has operated a production system from someone who has only worked alongside its operators.

Map the market and build a pipeline

I use market mapping, targeted sourcing, and passive candidate outreach to find candidates beyond the applicant pool. For engineering and consulting searches, I consider the environments candidates have worked in, the problems they have solved, and the level of ownership they’ve held. I bring market feedback back to hiring leaders when the original requirements are narrowing the pool.

Use recruiting data to decide what needs attention

I look at pipeline health, hiring activity, and time to fill together. A search with few qualified candidates needs a different response from one with qualified candidates waiting for interviews. At Inogen, prioritization also meant deciding how to divide recruiting capacity across six functions with different needs.

Building recruiting capability beyond individual searches

Academic Partnerships · Education technology

As the senior-most talent acquisition recruiter, I helped bring more searches in-house as the organization expanded online programs for university partners. I led full-cycle searches across engineering, IT, enrollment services, academic services, and corporate functions, and partnered with hiring leaders on job design and candidate assessment.

Premier Talent Solution · Recruiting agency leadership

I founded Premier Talent Solution and served as Vice President of Talent Acquisition. I partnered with executives and HR leaders on workforce planning and built recruiting processes for technical, healthcare, corporate, and leadership searches. I also handled specialized sourcing and market mapping directly.

Writing and professional profiles

Recruiting recognition and professional photos